How We Make Sure Every Name Is Right Before It's Printed
How We Make Sure Every Name Is Right Before It's Printed
The personalised gift name check behind every LIMTEH order, and the three things you can do at checkout.
Will the name on my personalised gift be spelt correctly? At LIMTEH, every order goes through a personalised gift name check before anything is printed: the spelling, capitals, font and colour are compared with exactly what you ordered, and if anything is unclear, we ask you first. If we still print it wrongly, our Correct Name & Design Guarantee means we remake it for free.
LIMTEH is an in-house personalised gift manufacturer in Singapore with 6 machines and over 100,000 units produced across 4 years of operation. We also won the Innovation Excellence category at the SME AI Impact Awards 2026, organised by IMDA and SBF, for cutting rework on orders. This post explains what that means in practice, for the one name that matters to you.
Key Takeaways
- Every name is checked against your order before it is printed: spelling, capitals, font and colour.
- If a detail is unclear, we contact you before printing, not after.
- According to IMDA, rework on our orders is down 80%, so far fewer gifts need to be made twice.
- Type the name exactly, choose every option at checkout and send team lists in one message.
- If we print it wrongly, the Correct Name & Design Guarantee gives you a free remake.
Will the name on my personalised gift be spelt correctly?
Yes, the name you type is the name we print. A personalised gift only works if the name is exactly right, so getting it right is the first job on every order, before any machine is switched on. Each name is checked letter by letter against what you ordered, including capitals, spaces and nicknames.
This matters because a wrong letter is not a small mistake on a personalised gift. It is a gift you cannot give. That is why we treat the name as the most important part of the order, whether it is one mug or a box of 50 keychains.
How do we check every name before printing?
Every order goes through the same checks before it reaches the printer:
- The name matches your order. Spelling, capitals and spaces are compared with exactly what you entered, so "Joanne" never becomes "Joan".
- The options match too. Font, colour, design and icon are checked against your choices for each item.
- Every item in a larger order gets the right name. For orders with several names, each name is matched to the right product and colour.
- Unclear details are confirmed with you first. If a name is missing, looks unusual or two details disagree, our team contacts you before printing.
- The finished piece is checked again. After printing, each item is checked once more before it is packed in our Singapore workshop.
We use AI behind the scenes to check every order, which is a big part of why rework on our orders has fallen by 80%, according to IMDA. For you, that means the gift arrives right the first time, without a second round of messages or a remake.
What can I do to make sure the name is right?
Most name mistakes start before the order reaches us. These three habits help:
- Type the name exactly as it should appear. The text is case sensitive, so "ALEX", "Alex" and "alex" print differently. Check unusual spellings twice.
- Choose every option at checkout. Pick the colour, font and design on the product page before you pay, so nothing has to be guessed.
- Send team lists in one message. For a group order, send the product, quantity and full name list together on WhatsApp, spelt exactly as each name should appear.
What happens if the name is printed wrongly?
Our Correct Name & Design Guarantee covers it. If the name or design we print is different from what you ordered, or the item arrives defective or damaged, send us a photo on WhatsApp within 7 days of receiving it. We will remake and resend it for free. Spellings you entered yourself are not covered, which is why the checks above, and your own check at checkout, matter so much.
Ready to order? Browse personalised gifts, or read how long personalised gifts take if you are ordering for a date.
Frequently Asked Questions
Will the name on my personalised gift be spelt correctly?
Yes. At LIMTEH, every name is checked against your order before printing, including spelling, capitals, font and colour. If anything is unclear, we contact you before we print. If we still print it wrongly, the Correct Name & Design Guarantee gives you a free remake.
Are personalised names case sensitive?
Yes. The name is printed exactly as you type it, so capitals and lower case letters matter. "ALEX", "Alex" and "alex" will look different on the finished gift. Type the name the way you want it to appear, and check it once more before checkout.
What if I made a spelling mistake in my order?
Contact us on WhatsApp as soon as you notice, with your order number and the correct spelling. If the item has not been printed yet, we can usually change it. Once it is printed, a spelling you entered yourself is not covered by the free remake.
Why did LIMTEH win an SME AI Impact Award?
LIMTEH won the Innovation Excellence category at the SME AI Impact Awards 2026, organised by IMDA and SBF. The award recognises how we check orders, which IMDA reports has cut rework on our orders by 80%.
A gift with their name, spelt right
Personalised in our own Singapore workshop and checked before it is printed, from one piece to a whole team.
Shop Personalised Gifts