Singapore (SG) Shipping:

• Delivery takes 1-3 working days. Depends on delivery logistics schedule.

Malaysia (MY) Shipping:

• Delivery takes 3-7 working days. Depends on location and delivery logistics schedule.

Customization Order Processing:

• Customization orders normally processed within 2 working days.
• Bulk orders may require longer processing time depending on complexity and schedule.

Note:

• Working days exclude weekends and public holidays.
• Delivery estimation may vary based on specific circumstances.
• For specific day delivery or urgent orders, additional fees may apply. Please contact us for details.

Yes we do accommodate bulk or corporate orders with logo printing. To discuss the specifics and tailor the order to your requirements, please contact our customer service team. We will provide you with detailed information and guide you through the process.

Enjoy savings on larger quantities! We offer exclusive discounts for bulk orders.

Above 50SGD, 5%off

• Use Code :5POFF50

Above 150SGD, 10%off

• Use Code :10POFF150

Above 500SGD, 15%off

• Use Code :15POFF500

Apply the voucher code during checkout to unlock the discounts.

Yes, we do provide the convenience of store pickup. Simply choose the 'Store Pickup' option during checkout. Once your order is ready(typically within 2 working day), you will receive a notification.

You can then schedule a pickup time with us by drop us a whatsapp message indicate your pick up date in advance 1 day.

Below are the store pick up info:
Address: 2 GAMBAS CRESCENT #06-33 NORDCOM 2(Tower 2/Lobby B) SINGAPORE 757044

Collection time: 2pm- 500PM(Sunday- Friday) exclude public holiday

Important:
Do let us know your collection timing (in advance 1 day) before you head down. To ensure that we are available and ready to assist you during your scheduled pickup time.

While we mainly operate online and don't have a physical store for viewing, we understand the importance of product checking. If you wish to visit, we'd be happy to arrange an appointment in advance. Please contact us to schedule a convenient time. We look forward to assisting you!

Location: Nordcom ll, 2 Gambas Cres, #06-33 Singapore S757044

Changes can only be applied to orders that have not undergone the customize process. Once the customization is complete, no alterations can be accommodated.

To check if able to modify your order, kindly reach out to us by clicking the Chat Button and submit your request via WhatsApp with indicate your order number.

To check if able to modify your order, kindly reach out to us by clicking the Chat Button and submit your request via WhatsApp with indicate your order number.

Once your order has been shipped, you will receive an email with details of the tracking. You can track the shipment by clicking on the link provided in the email.

If you encounter any difficulties or if the information is not available, feel free to reach out to our customer support for further assistance.

Return or exchanges are not facilitated for personalized or customized items. It is important to ensure the accuracy of the details entered. Exchanges are permissible under the following conditions:

• The item is defective or an error originates from our end.
• The item is not personalized or customized.
• The item remains unused.
• The request for return or exchange is initiated within 7 days of delivery.

To initiate a return, please connect with us by clicking the Chat Button and submit your request via WhatsApp.